Rules & Terms — The Pokies 114

Welcome and scope

Welcome to The Pokies 114 rules and terms page. This document explains, in clear and practical language, the rules that govern play on our platform. We tested our onboarding and payment processes extensively to ensure the rules below are accurate, clear and enforceable. Our results show that transparent rules reduce disputes and speed up verification and payout cycles.

These rules apply whenever you access The Pokies 114 through any internet-enabled device, including desktop, laptop, tablet and mobile. They set out the responsibilities of players and the operator, explain account and payment procedures, and provide guidance on bonuses, game integrity, and how we handle disputes.

Who we are and our standards

The Pokies 114 is operated by a company registered in Costa Rica. We follow industry-standard regulatory practices and adhere to recognized oversight frameworks, including controls similar to those used by major regulators. Our management team has extensive experience in online gaming operations, compliance and payments. We designed these rules based on that experience and many operational tests carried out by our compliance team.

General terms

By registering for and using a The Pokies 114 account you agree to be bound by these rules. We recommend reading this page carefully before you create an account. If you do not agree to any part of these rules you must stop using our services immediately.

1. These rules are legally binding between you (the player) and The Pokies 114 (the operator).
2. We reserve the right to amend these rules where necessary. Changes may be made for operational, legal, regulatory or customer service reasons. Where possible, significant changes will be communicated to registered players in advance.
3. Use of our site constitutes acceptance of all applicable rules and any future amendments.

Eligibility and responsible access

Only players who meet the following criteria may use The Pokies 114. We insist on compliance with these standards to protect players and ensure lawful operation.

1. You must be at least the legal gambling age in the jurisdiction of your residence.
2. You must be located in a jurisdiction where online gambling is permitted under local law. It is your responsibility to confirm whether you can legally use our services from your location.
3. Your account must be in your true name and contain accurate personal information. We will require verification documentation if necessary.
4. You must not be excluded from gambling by any regulator or by The Pokies 114 itself.

Opening and maintaining your account

We designed our account process to be secure and efficient. Our testing of the KYC (know your customer) workflow indicates that the majority of verifications are completed within 24–72 hours when clear documentation is provided.

1. When opening an account you will be asked to provide personal data such as full name, date of birth, email address and telephone number. All information must be accurate and up-to-date.
2. We may require identity and address verification documents. Typical documents include a passport or national ID and a recent utility bill or bank statement. This helps us satisfy anti-money laundering (AML) and responsible gaming obligations.
3. We may suspend, limit or close accounts where information provided is false, incomplete or cannot be satisfactorily verified.
4. You may update your contact information by contacting customer support or within your account profile where available.

Deposits — how they work and what to expect

We offer multiple deposit methods and aim to credit funds promptly. Our internal testing across common payment methods informs these timelines; individual payment providers may have different processing characteristics.

Important deposit rules:

• Only payment methods registered in your name may be used unless we expressly agree otherwise in writing.
• We may set minimum and maximum deposit amounts per payment method.
• We may request documentation or additional information to verify the source of funds for deposit transactions.

Withdrawals — processing and limits

Withdrawals are processed according to our verification checks and applicable anti-money laundering laws. In our experience, a clear verification record speeds up withdrawal approvals considerably.

Withdrawal rules and obligations:

1. We will process withdrawal requests promptly after required verification is complete.
2. Where applicable, players must play through deposited funds in line with our anti-money laundering controls before a withdrawal is permitted. Standard playthrough thresholds include 1x for PayID and 3x for credit cards, unless otherwise specified.
3. No withdrawal fees are charged by The Pokies 114, although your bank or payment provider may charge fees.
4. If a withdrawal is rejected by your bank and returned to us, we will contact you and propose alternative options where possible.
5. We reserve the right to hold funds pending the outcome of any investigation into potential misconduct or system issues.

Bonuses, promotions and wagering conditions

Bonuses and promotions are incentives we offer to improve your gaming experience. We have clear rules for how they are awarded and redeemed. We tested a variety of bonus configurations and structured the conditions below to reduce exploitation and provide fair play for all players.

1. Bonuses are subject to specific terms posted with each offer. When you claim a bonus you accept those terms in addition to these rules.
2. Only one account per player is generally permitted. Multiple accounts may be refused or closed. We allow multiple accounts only at our discretion under exceptional circumstances.
3. Bonus abuse, including the use of duplicate accounts or automated play to exploit bonus terms, is prohibited. If we have evidence of abuse we reserve the right to void the bonus and any associated winnings.
4. Some bonuses are limited to specific game types. Playing excluded games with bonus funds may lead to forfeiture of winnings or bonus closure.
5. If a bonus is cancelled or a promotion is withdrawn, qualifying pending bets linked to that bonus may be voided.
6. Using specific strategies aimed solely at meeting wagering requirements without genuine gameplay intent is prohibited. If we identify this behavior we may cancel winnings and void the bonus.

Game integrity and malfunctions

We use certified gaming software and independent auditing to ensure fairness. During routine and targeted tests we monitor game outcomes, randomness metrics and system stability. Despite this, technical malfunctions can occur and we set out how we handle them below.

1. In the event of a game malfunction (including but not limited to bugs, software errors, incorrect paytable values or network failures), we reserve the right to void affected spins or bets and to correct any resulting account balances.
2. Players must not deliberately take advantage of a malfunction. If a player attempts to exploit a malfunction or an unintended behaviour, we reserve the right to remove winnings and to suspend or close the player account.
3. We will investigate reported malfunctions in co-operation with our software partners. Where appropriate we will restore affected funds. Our decisions regarding malfunctions are final and made at our sole discretion.

Prohibited conduct and account suspension

To maintain a safe and fair environment we enforce rules against a range of behaviours. Our monitoring systems, combined with manual reviews, detect suspicious activity. Below is a non-exhaustive list of prohibited conduct.

When we suspect prohibited conduct we may suspend accounts and withhold funds while we investigate. If evidence of wrongdoing is found, funds may be confiscated and accounts closed. Where appropriate, we may report criminal behaviour to law enforcement.

Privacy, security and data handling

Protecting personal data and financial information is a priority for us. We use industry-standard encryption and access controls. Our privacy policies explain how we collect, store and process personal data. In practice, our audits and tests confirm that encrypted channels and restricted access are effective in protecting sensitive information when best practices are followed.

1. We collect personal information necessary to operate your account, perform KYC checks, process payments, and fulfill regulatory obligations.
2. We will not sell your personal data. Data may be shared with payment processors, identity verification providers, and regulators where required.
3. It is your responsibility to keep your account credentials secure. If you suspect unauthorized access contact customer support immediately.

Responsible gambling and player protection

Responsible gambling is central to our operation. We provide tools and support to help you play safely, and our data shows that proactive offers of support reduce harm in at-risk players.

• We offer deposit limits, loss limits, wagering limits and session time limits. You can set limits in your account or ask customer support for help.
• Self-exclusion and cooling-off periods are available. During these periods you will not be able to access your account or place wagers.
• If we believe you may be experiencing gambling-related harm we may restrict access and contact you to offer support and information about treatment services.

Complaints, disputes and escalation

We aim to resolve disputes quickly and fairly. Our internal dispute resolution process is structured and evidence-based. We recommend following these steps if you have a complaint.

1. Contact customer support and provide full details of your complaint. Include transaction IDs, timestamps and any relevant screenshots where available.
2. If you are not satisfied with the initial response, ask for escalation to a senior agent or complaints manager. We will acknowledge escalated complaints promptly and investigate thoroughly.
3. If a resolution cannot be reached internally, we will provide details of any available independent adjudication or regulatory channel where applicable.

Breaches, termination and recovery

We tested multiple scenarios to ensure our breach and termination policies are fair and enforceable. Below is how we typically respond to breaches.

1. If you breach these rules we may suspend your account and withhold funds while we investigate.
2. If we find conclusive evidence of misconduct (including fraud, collusion, use of multiple accounts to abuse promotions, or exploitation of system errors), we may close the account, cancel winnings and retain funds as allowed by law.
3. In cases of suspected criminal activity we will co-operate with law enforcement and may disclose account information in accordance with legal obligations.
4. If your account is closed and you believe this was in error, you may lodge a complaint through our support channels for review.

Changes to these rules

Operational needs and evolving regulatory requirements mean we may need to change these rules occasionally. When we do, we will normally publish the updated rules and, where practicable, notify registered players of material changes. Continued use of the site after changes implies acceptance of those changes.

Jurisdiction and applicable law

The Pokies 114 operates under the jurisdiction applicable to its corporate registration and in compliance with international anti-money laundering frameworks. Disputes will be addressed in accordance with the applicable law stated in your account terms and the jurisdiction specified in your account agreement.

How we tested and our performance observations

As part of drafting these rules we ran operational tests across account opening, KYC verification, deposit and withdrawal flows. Our results show that providing clear, high-resolution documents at the time of registration reduces verification time to under 48 hours in most cases. Using the same payment method for deposits and withdrawals where possible speeds up payout times and reduces the likelihood of additional checks.

We also conducted bonus abuse scenario tests. Our fraud detection rules flagged coordinated activity and automated play reliably, enabling rapid intervention and preserving fairness for other players.

Quick reference: key points

Contact and support

If you need help, have a question about these rules, or wish to dispute a decision, please contact our customer support team. Provide a clear description of the issue and any supporting evidence. We will acknowledge your contact and aim to respond as quickly as possible.

Final remarks

These rules reflect our commitment to fair play, player protection and transparent operations. We created them using both regulatory best practice and direct operational testing. By registering and playing on The Pokies 114 you accept these terms and help create a safer, more enjoyable environment for all players.

We encourage players to play responsibly. If you or someone you care about needs help with gambling-related problems, please seek professional support or use the tools available in your account to set limits or self-exclude.

Thank you for choosing The Pokies 114. We are committed to providing a secure, fair and enjoyable gaming experience and to handling all account and payment matters with integrity and speed.